FogBugz Enterprise

FogBugz, your way. Value-added services and enhanced support.

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On Demand or On Site

With On Demand, FogBugz is hosted by us in the Cloud for ease of access and flexibility. Or with On Site, you can host it on-premises for enhanced control. Either way, you get the same powerful features and world-class support.

Technical Account Management

Technical Account Management provides you with a single point of contact to a named, in-house Senior Support Engineer.

They not only co-ordinate our Enterprise Support with you, but provide strategic account planning and technical advice relating to implementation and on-going use of your application.

With quarterly reviews, they proactively advise you on product updates, recommending best practices and strategies to enhance use of your application.

24/7, SLA-backed Enterprise Support

We can provide you with direct access to our in-house team of specially trained Senior Support Engineers, for enhanced phone and email support.

They’re your dedicated resource to diagnose and troubleshoot issues with your business-critical application, and ensure priority escalation of issues important to you.

They can help you with onboarding, and your primary contacts can work directly with a team that’s familiar with your specific environment.

Professional Services

We provide a range of professional services to optimize your application for best performance and adapt it for your own specific use-cases.

From performance tuning, product migration, and customization development, to integration with third-party systems and Single Sign-On.

Learn more about how we can maximize your value from our tools through Professional Services.

Managed Services

Utilizing our expert knowledge, we can deliver high availability and the performance you need, regardless of scale.

We can provide dedicated hardware in the Cloud, managed by us or by you, that’s securely hosted in your own private data centers.

Our clustered servers provide uninterrupted access to your application, whilst load-balancing and redundancy distribute load and avoid single points of failure.